TERMS AND
CONDITION

REVISION POLICY

The number of revisions you're entitled to depends on your chosen package. We're committed to your satisfaction, so we'll keep revising until your requirements are met, as long as the core design concept remains unchanged. There are no extra charges for revisions within the scope of your package. Expect your revised design within 48 hours.

TURNAROUND TIME

Primedesigns agency typically delivers most design services within 48-72 hours. This refers to the time for a single design iteration, not the entire project duration. Revision turnaround times may vary depending on the service, generally taking 48 to 72 hours (or 3 business days). For example:

• Logo revisions requested on Monday will be ready by Wednesday.
• Logo revisions requested on Friday will be delivered by the end of Tuesday.

REFUND POLICY

We offer a 100% Money-Back Guarantee on all our design services, subject to certain conditions.

You can claim a full refund if:

Primedesigns agency’s Refund Policy will be Void if;

• You haven't chosen a special or custom package.
• The initial design concept hasn't been approved.
• The logo design process hasn't been finalized.
• The website hasn't been designed, developed, and launched.
• You haven't requested any revisions.
• The cancellation is due to reasons unrelated to the project itself.
• You haven't contacted us for over two weeks within the initial 30-45 day period.
• You haven't contacted us for over two weeks within the initial 30-45 day period.
• Our company policies have been violated.
• You've engaged another company or designer for the same project.
• The creative brief lacks essential information.
• You request a complete redesign.
• The refund claim is made outside the specified timeframe.
• Your business is closing or undergoing a name change.

Situations not eligible for a refund include:

• If the project has been ongoing for more than 25 days and progress aligns with your requirements, a 50% refund may be applicable. If it exceeds 35 days, the refund may be 30%.
• After multiple revision rounds, you might be eligible for a 50% refund after discussion with your Project Manager.

Additional Notes on Refunds:

• Refund approval is at the sole discretion of Primedesigns agency's management.
• If you're dissatisfied with one service within a bundle, the refund applies only to that specific service, not the entire package.
• Order cancellations before project initiation due to reasons unrelated to the design service incur a 33% administrative fee.
• We reserve the right to reject any project or cancel the contract at our discretion.
• Post-refund, you cannot use any designs; they remain the property of Primedesigns agency.
• Non-design services (e.g., copyright protection, hosting, SSL certificates, domain purchases, maintenance plans, SEO plans, social media marketing, Google Ads campaigns) are not eligible for refunds.
• For non-refundable services, we may offer a partial refund at our discretion after reviewing the project.

Claiming Your Refund

To request a refund:

• 1. Call our toll-free number and speak to your Project Manager.
• 2. Use our Live Chat feature to connect with a representative.
• 3. Send us an email.

For cancellations unrelated to the service, request a refund within 24 hours of order placement for a full refund. Otherwise, a service fee will apply.

• For cancellations unrelated to the service, request a refund within 24 hours of order placement for a full refund. Otherwise, a service fee will apply.
• Post-refund, you have no rights to any submitted designs unless agreed upon in writing. We'll inform relevant copyright agencies to ensure legal compliance.

QUALITY ASSURANCE

We strive to meet your requirements and exceed your expectations. Our designs are well-researched and meticulously crafted.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy ensures your complete satisfaction. We aim to surpass your expectations and continue revisions until you're happy (within your package's limits).

DELIVERY POLICY

• We'll send the completed order to your provided account on the date specified in the Order Confirmation email.
• Turnaround time varies by package, with a minimum of 2 business days.
• Websites go live only after full payment.
• For urgent orders, contact customer support.

DESIGN OWNERSHIP & RIGHTS

• Finalized designs are delivered upon your written request, granting you full ownership and usage rights.
• You own the final design but not materials from revision cycles.

CONTENT CREATION & POPULATION

We don't create or populate content unless specifically purchased. In such cases:

• We create content tailored to your website.
• We acquire stock images with your approval.
• We're not liable for image similarities to other websites.
• You provide product images and details.

NDA & REPUTATION MANAGEMENT

• We keep your project and contact information confidential.
• Post-project, both parties agree not to defame each other.

RECORD MAINTENANCE & CUSTOMER SUPPORT

• We retain finalized designs for potential reorders.
• Customer support is available Monday-Friday, 9 AM to 5 PM GMT, via phone or email through your account.

TECHNICAL SUPPORT

• We primarily offer design services. Basic technical information and settings are provided, but not detailed training or installations.
• We deploy websites on our provided hosting (free service from a third party). We're not responsible for issues on third-party hosting.
• No SLA exists for technical assistance or outages unless purchased separately.
• We provide a CMS user manual but don't offer training.
• We provide email setup information but don't install or troubleshoot email issues.
• We're not liable for your inability to use the provided services.

COMMUNICATION POLICY

• Official communication occurs solely through our designated platform or provided phone numbers.
• Only emails from our official domain are considered valid.
• We're not responsible for issues arising from communication through unauthorized channels.